Refund Policy

1. Overview

We want you to be happy with your StrokeInk. If the device doesn't work for you, we offer a straightforward return process within 30 days. If your subscription isn't a fit, you can cancel anytime.

This Refund Policy explains the conditions, time frames, and process for hardware returns and subscription cancellations.

2. Hardware returns

You may return the StrokeInk device for a refund if all of the following apply:

• The return is requested within 30 days of the original delivery date
• The device is in its original condition (no scratches, damage, or excessive wear)
• All original packaging and included accessories (cable, documentation, mount) are returned
• The device has not been tampered with, opened, or modified

Refund amount: We refund the full purchase price of the device to your original payment method. Original shipping charges (if any) are non-refundable. You are responsible for return shipping costs.

Restocking fee: No restocking fee for devices returned in like-new condition. Devices returned with visible wear, missing accessories, or damaged packaging may be subject to a restocking fee of up to 20% at our discretion.

Final-sale items: Limited edition releases, customized devices, and gift cards are non-refundable.

3. Defective or DOA devices

If your device arrives damaged, defective, or fails to power on within the first 30 days, contact us immediately for a free replacement.

• We cover return shipping for defective devices
• We ship a replacement at no cost once we receive the defective unit
• If a replacement is not available, you may opt for a full refund instead

For warranty claims beyond 30 days, see the limited warranty included with the device.

4. Damaged in shipping

If your shipment arrives with visible damage to the packaging or device, document it with photos before opening if possible, and contact us within 7 days of delivery. We will arrange a replacement at no cost to you and file the appropriate claim with the carrier.

5. How to request a hardware refund

6. Subscription cancellations & refunds

You can cancel your Pro subscription at any time:

• Go to Account Settings → Subscription → Cancel in the StrokeInk app
• Or email hello@strokeink.com with your account email

Cancellation takes effect at the end of your current billing period. You keep full Pro access until then.

Refunds for subscriptions: Subscription fees are generally non-refundable. We do not provide prorated refunds for partial periods.

Exceptions where we will refund:

• Billing errors (e.g., charged twice for the same period)
• Pro features were unavailable due to a documented Service outage
• Where required by applicable consumer protection law

App Store and Google Play subscriptions are managed through those platforms. Refund requests for subscriptions purchased through Apple or Google must be submitted directly to them.

7. Free trial

If you signed up for a free trial of Pro, you can cancel before the trial ends and you will not be charged. If you do not cancel, your subscription will automatically begin at the end of the trial period and your payment method will be charged.

8. Refund processing time

Once approved, refunds are typically processed within 5–10 business days. The time for the refund to appear on your statement depends on your payment method and bank:

• Credit card: 3–10 business days
• Debit card: 5–14 business days
• Apple Pay / Google Pay: 3–7 business days (varies by linked account)

If you don't see your refund after the expected time frame, contact your bank first. If they confirm no pending refund, email us.

9. Consumer rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection law, including the right to a refund or remedy where required by law.

10. Contact

Questions about refunds, returns, or cancellations? Email hello@strokeink.com. We respond within 2 business days.