Refunds & Warranty

1. Overview

Who handles what: StrokeInk hardware, returns, and warranty are handled by VD Solutions LLC (Austin, TX), which operates the store. Pro subscriptions and AI Coach credits are operated by Montana Prosperity LLC and billed through the Apple App Store or Google Play; refunds for those are handled by Apple or Google under their policies (see Section 6).

We want you to be happy with your StrokeInk. If the device doesn't work for you, VD Solutions offers a straightforward return process within 30 days. If your subscription isn't a fit, you can cancel anytime through your app store.

This policy explains the conditions, time frames, and process for hardware returns (handled by VD Solutions) and subscription cancellations (handled through the app stores).

2. Hardware returns

You may return the StrokeInk device to VD Solutions for a refund if all of the following apply:

• The return is requested within 30 days of the original delivery date
• The device is in its original condition (no scratches, damage, or excessive wear)
• All original packaging and included accessories (carrying pouch, instruction manual, sticker) are returned
• The device has not been tampered with, opened, or modified

Refund amount: We refund the full purchase price of the device to your original payment method. Original shipping charges (if any) are non-refundable. You are responsible for return shipping costs.

Restocking fee: No restocking fee for devices returned in like-new condition. Devices returned with visible wear, missing accessories, or damaged packaging may be subject to a restocking fee of up to 20% at our discretion.

Final-sale items: Limited edition releases, customized devices, and gift cards are non-refundable.

3. Defective or DOA devices

If your device arrives damaged, defective, or fails to power on within the first 30 days, contact us immediately for a free replacement.

• We cover return shipping for defective devices
• We ship a replacement at no cost once we receive the defective unit
• If a replacement is not available, you may opt for a full refund instead

For warranty claims beyond 30 days, see the Warranty section below.

4. Damaged in shipping

If your shipment arrives with visible damage to the packaging or device, document it with photos before opening if possible, and contact us within 24 hours of delivery. We will arrange a replacement at no cost to you and file the appropriate claim with the carrier.

5. How to request a hardware refund

6. Subscription cancellations & refunds

Pro subscriptions and AI Coach credits are operated by Montana Prosperity LLC and sold as in-app purchases through the Apple App Store or Google Play.

Cancel: You can cancel your Pro subscription at any time through your Apple or Google account settings (Settings → your name → Subscriptions on iOS; Play Store → Subscriptions on Android). Cancellation takes effect at the end of your current billing period. You keep full Pro access until then.

Refunds for subscriptions and credits: Because these are billed by Apple or Google, refund requests must be submitted directly to the applicable app store under its refund policy:

• Apple: request a refund at reportaproblem.apple.com
• Google Play: request a refund through the Play Store or Google Play support

Subscription fees are otherwise non-refundable, and we do not provide prorated refunds for partial periods, except where required by applicable consumer protection law. AI Coach credits are consumable and non-refundable once purchased, except where required by law.

7. Free trial

If you signed up for a free trial of Pro, you can cancel before the trial ends and you will not be charged. If you do not cancel, your subscription will automatically begin at the end of the trial period and your app store payment method will be charged.

8. Refund processing time (hardware)

Once approved, hardware refunds are typically processed within 2 business days. The time for the refund to appear on your statement depends on your payment method and bank.

If you don't see your refund after 72 business hours, please contact your bank first. If they confirm there's no pending refund, please email hello@strokeink.com.

9. Limited warranty

Your StrokeInk device is covered by a limited warranty from VD Solutions for 3 months from the date of delivery against defects in materials and workmanship under normal use.

If your device fails due to a manufacturing defect within the warranty period, we'll repair or replace it at no charge. This warranty is managed entirely online, there is no warranty card or paperwork shipped with the device. To start a claim, email hello@strokeink.com with your order number and a description of the issue.

The warranty does not cover damage from accidents, misuse, unauthorized modification, normal wear, or water exposure beyond the device's rated resistance.

10. Consumer rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law, including the right to a refund or remedy where required by law.

11. Contact

For refunds, returns, warranty, hardware, or Pro subscription and credit billing questions, email us at hello@strokeink.com and we'll route it to the right team. Note: refunds for Pro subscriptions and AI Coach credits are handled directly by Apple or Google, as described in Section 6. We respond within 2 business days.